Coronavirus Questions & Answers | Schoolies.com

Coronavirus Questions & Answers

Coronavirus (COVID-19) is causing much uncertainty for everyone. Schoolies.com will take all the uncertainty out of your upcoming Schoolies holiday in 2020 by answering the following frequently asked questions.

1. Is Schoolies 2020 still on?

At this stage it’s “business as usual” for 2020 Schoolies as there are currently no restrictions that have been put in place by government over the dates of your holiday that will restrict you from celebrating Schoolies with your friends.

2. I haven’t yet booked for Schoolies 2020, should I?

Yes! All students deserve the opportunity to celebrate the end of their school years. We are hopeful that Schoolies will go ahead this year, but in the event you are not permitted to check-in to your accommodation due to Government restrictions, we’ve got you covered.

3. What happens if 2020 Year 12 final exam dates are changed?

If 2020 final exam dates are changed, the dates for Schoolies Week may also be changed. If Schoolies Week dates are changed, your booking will automatically convert to the new Schoolies dates. These new dates will be advised as soon as available and will be no later than the 28th of February 2021.

4. What happens if my VCE exam dates clash with my Schoolies booking dates?

VCE exam periods have been confirmed as running from 9 November until 2 December. The full timetable of examinations will be released in the coming weeks and before the end of term 2. Whether your exams clash with your current Schoolies week booking will depend on the subjects that you are studying. If your subjects do not clash, then you do not need to do anything and your dates remain unchanged. If your subjects do clash with your Schoolies holiday, your Schoolies week check in dates will change. Once the full timetable is released and you have confirmation that your exams clash with your Schoolies booking, please email info@schoolies.com with details of your final exam.

5. What if I am unable to attend on the new Schoolies dates?

If the Schoolies dates are changed and you are unable to attend on the new dates, the following will apply:

  • You will receive a refund of all monies paid over and above the non-refundable deposit (excluding existing amendment fees and credit card charges if applicable).
  • You will receive a Credit Voucher for the non-refundable deposit plus a VIP pack including Schoolies singlet & cap valued at over $200.

6. What happens if Schoolies is impacted by Government restrictions that prevents Schoolies from going ahead?

If Government restrictions prevent you from checking-in to your schoolies.com accommodation prior to the 28th of February 2021, the following will apply:

  • You will receive a full refund of monies paid over and above the non-refundable deposit (excluding existing amendment fees and credit card charges if applicable).
  • You will receive a Credit Voucher for the non-refundable deposit plus a VIP pack including Schoolies singlet & cap valued at over $200.

7. How can I use my Credit Voucher?

Credit Vouchers will be issued from the 1st of March and will be valid for 3 years. All Credit Voucher holders will also receive a VIP pack including Schoolies singlet & cap valued at over $200. You can use your Credit Voucher in any of the ways listed below.

  • Make a new booking for a special event called “Green Light Australia” that we will hold in December 2021, if the 2020 graduation class is not permitted to check in due to Government Restrictions by the 28th of February 2021. More information to be provided at a later date.
  • Make a new booking for Schoolies in 2021, 2022 or 2023.

8. What if I don’t want a Credit Voucher?

You can give or sell your Credit Voucher to another person without limitations. For example, you may have a brother, sister, relative or friend who can use the Credit Voucher in any of the ways listed above.

If you do not want a Credit Voucher your options are:

  • Give it away to a sibling or friend who can then book Schoolies 2021, 2022 or 2023 or “Green Light Australia”.
  • Sell it to someone including the VIP Pack (total value over $350) and they can book Schoolies 2021, 2022 or 2023 or “Green Light Australia”.

In addition to the above options, if Schoolies.com are unable to offer Schoolies accommodation for 2020 Year 12 graduates for check-in prior to the 28th of Feb 2021, Credit Voucher holders will have the option to choose to exchange their Credit Voucher for a full refund of their deposit. Refunds will be available from the 1st of March until the 31st of March 2021. If this option is chosen, you will not receive a VIP pack.

9. Will there be any fees charged if I need to change my booking for 2020?

Effective from 1 March 2020 there will be NO FEES for any changes or amendments to 2020 Schoolies bookings.

10. How will I know if 2020 Schoolies is impacted due to Government restrictions?

Schoolies.com will advise you immediately if government restrictions are going to mean that dates have changed or that you will be unable to check into your accommodation and will automatically send you the information you require to claim a refund or credit voucher.

11. What happens if I cancel my Schoolies 2020 booking now?

There is no reason to cancel your booking now, but if you do, your non-refundable deposit will convert to a Credit Voucher. See Question 6 for information on how you can use your Credit Voucher. This applies to bookings cancelled due to concerns about COVID-19 from 1 March 2020 onwards.

12. What happens if I cancel my booking now and I have paid more than my deposit?

If you cancel your booking now, or any time before final payment is due, all monies paid over and above your non-refundable deposit (excluding existing amendment fees and credit card charges if applicable), will be refunded. Please email info@schoolies.com to request a refund. The email MUST come from the email address registered in your booking. Refunds will be processed within 7-10 working days.

Please note: there is no benefit in cancelling your booking before final payment is due.

13. I don’t want to cancel my booking, but I have paid for my 2020 Schoolies in full or I have paid more than my deposit. Can I get a refund of monies paid?

Yes, you can claim a full refund for everything you have paid above your non-refundable deposit (excluding existing amendment fees and credit card charges if applicable).

Please email info@schoolies.com to request a refund. The email MUST come from the email address registered in your booking. Refunds will be processed within 7-10 working days.

14. Can I suspend my lay-by payment plan?

If you wish to temporarily suspend your lay-by payment plan you may do so at any time. To do this please:

  • Log into your booking and click on the pink eye symbol next to your name
  • Go down to lay-by details
  • Select cancel my layby
  • Are you sure you want to cancel your lay-by “yes”

We have waived the lay-by termination fee for 2020 lay-by payment plans effective from 1 March 2020.

15. Should I continue paying my lay-by payment plan?

It is your decision whether you continue with your payment plan or put it on hold. If you decide to cancel your booking due to concerns about COVID-19 or if government restrictions stop you from checking-in to your schoolies accommodation, we will advise you immediately and will automatically send you the information required to receive a refund of your lay-by payments.

16. What is the final payment deadline for Schoolies 2020 bookings?

Final payment for Schoolies 2020 is 60 days prior to travel. Final payment dates for domestic travel are:

  • Week 1          22 September 2020
  • Week 2          28-29 September 2020
  • Week 3          6 October 2020

Final payment dates for Fiji & Bali bookings have been extended to the following dates .

  • Week 1           22 September 2020
  • Week 2&3       28-29 September 2020

You can be confident that Schoolies.com will always make the safety of our customers, staff and all those involved in Schoolies week our highest priority.

You can also view our full Terms & Conditions.