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Before submitting an enquiry, read below to see if your questions are answered

Frequently Asked Questions

Q

Q. I have made a payment towards my Schoolies but it isn't showing in my booking

IMPORTANT: IF YOU HAVE MADE A BPAY PAYMENT, PLEASE DO NOT CONTACT US.

This amount will show in your booking in 2-4 days. If you plan to pay by BPAY please ensure you send this 2-4 business days prior to your final payment due date to avoid cancellation.

Q

Q. I have lost my password and/or booking number?

Please click here and follow the instructions.
Q

Q. I need another copy of my confirmation email?

Please log into your booking and select the Re-Send Confirmation email. If you don’t have your log in follow the Lost Password instructions above.
Q

Q. I have changed my Email Address, how do I update?

Please log into your booking and select edit details and enter your new email address.

Q

Q. How do I get my building pass?

Please log into your booking and select the Upload Photo button. Then follow the instructions. Building passes will be issued on arrival at Schoolies Week

Q

Q. I am enquiring about a bond refund

To apply for your bond refund please log into your booking and select the bond Refund option. Bonds will be released approximately 10 days after departure.
Please note Bond Refunds WILL NOT be processed by phone or email.

Q

Q. I want to make changes to my booking

By logging into your booking you can make the following changes online free of charge:

  • Replace a person
  • Correct name spellings
  • Amend email details
  • Move room mates between rooms
  • Resend email confirmations
  • Reset passwords

The following changes can also be made for an admin fee of $60 per person:

You can also cancel a booking online (deposits are non-refundable)


Contact Us

Contact Form

PLEASE ENSURE YOU HAVE READ THE FAQ'S ABOVE BEFORE COMPLETEING THIS FORM.

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    Changing Your Booking

    Please follow these instructions if the following applies to you:

    • You are changing your building or room type and currently have an existing Schoolies.com booking.
    • Do not use these instructions if you are wishing to transfer to an existing Schoolies.com booking.

    Changing your building or room type will incur a $60.00 amendment fee per person, per change

    1. Once you have decided on the new building or room you would like to stay at, please email the following information from the organizers email account:
      a.Β Β Your original booking details (the booking you would like to be cancelled)
      b.Β Β Where you would like to move to
    2. Please also confirm in your email that you are aware of the $60 per person amendment fee
    3. Once you have sent the email, please call 07 5572 7627 with your credit card details for payment of the amendment fee
    4. The change can't be made until both the email and payment have been received.
    5. All rooms are subject to availability. Any monies paid along with travel insurance will be transferred over to the new booking.

    Please contact us if you have any questions

    Transfer To Another Existing Schoolies.com Booking

    Before you can transfer, you will need to know the Room ID and the booking number of the organizer whose room you are transferring to.

    1. Log into your booking online
    2. View your booking and then click on 'Transfer to another booking'
    3. Here you will need to enter the Room ID and the booking number of the organizer's room.
    4. The cost to transfer is $60 per change and you will need to pay with a Visa or MasterCard at time of making the change.
    5. Any monies paid along with travel insurance will be transferred over to the new booking.

    Please contact us if you have any questions

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