Schoolies Frequently Asked Questions | Schoolies.com

Frequently Asked Questions

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Q. What is Schoolies week?

Imagine thousands of year 12 school leavers descending on a heap of locations all across the country to celebrate their freedom and have fun for seven straight days. Schoolies.com ensures that you have everything you need to have a seriously memorable time with your friends. We will hook you up with the best Schoolies accommodation all over the country so you can celebrate your newfound freedom in style. Find out more here.

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Q. Who is Schoolies.com?

Schoolies.com specialise in all things Schoolies, we live, breathe and dream about Schoolies every day of the year and we absolutely LOVE IT. With over 30 years of Schoolies experience, we know how to celebrate. Schoolies.com is the place to organise the best week of your life, while still making sure that your safety is priority number one. Find out more about us here.

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Q. Where does Schoolies take place?

The biggest and best destination for Schoolies is definitely Queensland's Gold Coast. the GC is party central when it comes to Schoolies week with a ton of iconic events kicking off during the entire week. However, Schoolies.com offer a vast range of destinations to suit anybody's holiday style. Thinking abroad? Why not jet off to Fiji for a week of island partying. Looking for a more chilled experience? Why not try a beachy escape to Byron Bay or Lorne. Schoolies.com can help you find your perfect holiday destination. Check out all of our destinations and what they offer here here

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Q. What date is Schoolies week?

Traditionally high school graduates from around the country finish school in November over the course of three weeks, each week belonging to a particular state of Year 12's so they may party with their own fellow students. Click here for more information.

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Q. I'm not going to be 18 at Schoolies, can I still go?

Of course you can! Don't stress, you're not alone, not everyone who graduates is 18. Thousands of under 18-year-old Schoolies travel with Schoolies.com each year. If you aren't going to be 18, we recommend looking at travelling to Gold Coast and Fiji, these two are by far the best destinations for all age events. Find out more about our all ages parties

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Q. Why should I book my Schoolies Week with Schoolies.com?

We specialise in Schoolies holidays which means we know exactly what is most important when it comes to booking Schoolies accommodation, organising travel plans and celebrating 12 long years of schooling all whilst making safety top priority.

Here are some of the few reasons school leavers book with us every year:
  • Book now, pay later
  • Interest free layby plans
  • Access to Schoolies.com parties
  • Exclusive discounts at City Beach
  • Discounted airport transfers
  • Official Schoolies.com photo ID's
  • 24-hour helpline during Schoolies
  • An easy-to-use online account you can access 24/7 to make changes and payments to your booking
  • Finns Beach Club membership
  • Travel Online voucher valued at $200
  • Access to purchase official Schoolies.com merchandise to keep forever!
  • Q

    Q. Can I book my accommodation with Airbnb?

    Schoolies.com has been designed to provide graduates with the largest list of Schoolies APPROVED accommodation for you to book your Schoolies. Generally, Airbnb and other hotel sights do not allow Schoolies bookings and will cancel your booking when they find out you're a Schoolie. Schoolies.com also hold a range of parties that are exclusive to those with a Schoolies.com accommodation booking. Find out more about why booking through Schoolies.com is your best option here.

    Q

    Q. How do I book Schoolies accommodation?

    Booking Schoolies all starts here. It's your one stop shop for everything you need for the week.

    • Pick a destination
    • Find accommodation that fits your style, group size and budget
    • Book and pay online

    It's that easy.
    However, if you would like to talk to our friendly staff contact us here at Schoolies HQ

    Q

    Q. When should I book Schoolies?

    We recommend booking your Schoolies ASAP to secure the accommodation you'd like to book before it sells out. An added benefit of booking early is that if you put your Schoolies on a layby plan, the smaller and more manageable your layby repayments will be. Find out more about the perks of booking early here.

    Q

    Q. Is there layby plans available?

    Schoolies.com understands that paying for an entire holiday upfront may not be achievable, which is why Schoolies.com layby plans are offered to help you to pay off your Schoolies trip in small, manageable payments. For more info on our layby plans head here.

    Q

    Q. How much deposit will I pay to book my Schoolies holiday?

    To book your Schoolies holiday you will be required to pay a deposit. This deposit comes off your accommodation balance and will be advised at time of booking. Deposit amounts may vary for different destinations and hotels. Sometimes we run exclusive deals for you to use when booking your Schoolies trip, like book now and pay later with $0 deposits! Register here to be notified when we run sales and deals.

    Q

    Q. How do I pay the deposit?

    When you go through the process of booking on Schoolies.com, you are required to secure your booking with a deposit. You can pay your deposit with Visa, Mastercard or by using BPAY. If you do not have a Visa or Mastercard of your own; get Mum and Dad to lend a hand (permission here is a must). Did you know you can lock in a room with just one deposit? Once you have paid your deposit, your friends will have 5 days to login and pay theirs. Simple!

    Q

    Q. How do I make further payments?

    Using your booking number and password located in your booking confirmation email, all roommates can login to Schoolies.com and make their individual payments using either BPAY, Visa or Mastercard. To make life easier, we suggest that you set up a monthly Layby payment plan so your payments are split into automatic, easy-to-manage monthly payments. When you pick the organiser of your group, we suggest that you choose someone that will follow up with their roommates and pass on information to the group about their booking. It will be the organiser's responsibility to ensure their group's payments are received and paid by the final payment due date.

    Q

    Q. What is the deadline for final payment?

    The final payment due date does vary. This will be advised to you at time of booking. For all International Schoolies Packages to Bali or Fiji, final payment is required 120 days prior to travel and for all Leavers/WA bookings, the balance is due 21 days after making the booking.

    Q

    Q. How can I view my booking?

    Just grab your booking number and password and head over to the website and login. Try to ensure you remember your login details. If by chance you do lose or forget your login details, they can be located on your original booking confirmation email or contact us from the email address linked to your booking and we will email or text them through to you.

    Q

    Q. What happens if I do not pay by the due date?

    You're booking will be cancelled if you or one of your room mates do not pay by the final payment due date. Avoid this at all costs, as we don't want to dash your dreams of having the most awesome party week of your life. If you have concerns about payments regarding your booking contact us.

    Q

    Q. How many people can stay in my room?

    When you're browsing the room descriptions you will be told the maximum capacity of that room. This must be followed at all times, due to fire and safely regulations. Anyone found cramming more people into their room than allowed will face eviction and loss of payment, which would for sure ruin the vibes.

    Q

    Q. Can I make changes to my booking after it has been made?

    Firstly, you will have to login to Schoolies.com to view your booking. There you will be able to change the following attributes of your booking:

    • Change the name of a group member
    • Change the email address or contact details of group members
    • Cancel a group member
    • Cancel rooms
    • Add and remove optional extras

    This being said, we really do recommend however that you try and lock in a solid group from the outset to ensure there is limited changes to your booking.

    Please note that change fees may apply.

    Q

    Q. What happens if I want to cancel my Schoolies booking?

    Should you decide to cancel your booking before the final payment due date, all you will lose is your deposit - final payment for Schoolies bookings is advised to you at time of booking. Cancel after the final payment due date and you forfeit the entire cost of the booking. For Fiji & Bali bookings, the final payment due date is 120 days prior to check-in and for Leavers/WA bookings, the final payment due date is 21 days after making your booking.

    Q

    Q. How much is the Bond and what is it for?

    Your Bond ensures that if something is damaged or needs repairing in your room it gets replaced. The Bond is at least $200 per person and you will be able to claim it back approximately 10 days after you check out, subject to the approval of the building manager. Bond amounts do vary depending on the destination and hotel.

    Q

    Q. What happens if one of my roommates wants to cancel their place in the booking?

    Members of your group can cancel by logging into Schoolies.com, using their booking number and password. If you do have someone drop out of your group, this means that those remaining roommates will have to pay more per person. However if you find a replacement for your friend that dropped out, all you need to do is change the name on the booking using the 'Replace' function. In this case the deposit will be transferred to the new person.

    Q

    Q. Why has the per person balance owing increased?

    If for whatever reason a person has dropped out of your booking the per person price may increase. The cost of accommodation is on a per person rate, not per room. If you can find someone else to fill their spot you can change their details by logging in and heading to the booking page using the 'replace' or 'add person' function and the per person rate will revert to the original pricing.

    Q

    Q. My name is spelled wrong, can I change it?

    Yes you can, just login to Schoolies.com using your booking number and password and edit your details.

    Q

    Q. Can I move my booking to a different date?

    If there is still availability, you are able to move your booking to a different date. However, this will incur a $60 admin charge per person. Login to make changes to your booking.

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    Q. Can I move my booking to a different building?

    If there is still availability, you are able to move your booking to a different building. However, this will incur a $60 admin charge per person. Login to make changes to your booking.

    Q

    Q. What are my responsibilities as group organiser?

    As a group organiser you are the boss. Your task is to make sure that everyone knows what's going on with payment, changes and deadlines. You will also get the privilege of receiving all information regarding your booking first! Make no mistake there is a responsibility associated with this role, but once the week begins you have the ability to make people pay you back for your work, we're talking burgers, drinks and favours.

    Q

    Q. What happens if I cancel or a room mate wants to cancel after full payment has been taken?

    This means that full payment and the deposit will not be refunded. However, they can try and find someone to replace them in the booking. If they do, then they will just need to exchange funds between themselves and the old person will need to email info@Schoolies.com with all the details of the new person taking over their booking.

    Change fees will apply.

    Changes are not possible after final payment for Fiji & Bali bookings.

    Q

    Q. When will I receive my travel documents?

    You will receive all of your documents at least 2 weeks before your check in date. Just enough time to get pumped about what should be one of the best holidays you will ever have!

    Q

    Q. Should I consider taking out travel insurance?

    While we hope your trip runs smoothly, unexpected events can occur. From our experience over many years of organising Schoolies week holidays, we’ve seen severe weather close roads to accommodation, transport strikes affecting flights, bags that go missing on flights and public transport, and lost cameras and phones.

    Having travel insurance could be the difference between an amazing trip and an awful one. While it’s not mandatory for our domestic bookings, it may be worthwhile for you to consider travel insurance for any holiday you take. Find out more about travel insurance here.

    IMPORTANT: If you are travelling to Fiji for Schoolies, proof of Travel Insurance with Covid-19 coverage is currently compulsory to enter Fiji. If you book Travel Insurance via our website you MUST purchase the Comprehensive policy. If you purchase your own policy you will be required to provide proof that it includes Covid-19 coverage.

    Q

    Q. How do I order my Official Schoolies.com Singlet?

    Access to official Schoolies.com merch is a perk you can only unlock through booking with us. Login to add your Official Schoolies.com Singlet to your booking!

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    Q. How and when can I check in to my hotel or apartment?

    Check-in varies between destinations and hotels. Your check in time will be confirmed on your Travel Documents which we will issue to you at least 2 weeks prior to your check-in date.

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    Q. How will I be allocated a room?

    You will be allocated an apartment that matches your booking criteria. Depending on the building you choose for your accommodation, you may be booking a privately owned apartment. The furniture and facilities of each apartment are not necessarily the same in all apartments, or the same as those depicted in images on the Schoolies.com website.

    Q

    Q. How do I claim my Bond back?

    To claim your bond, please log into your booking 10 days after departure. Select the Bond Refund button and follow the prompts. Please note Bond Refunds WILL NOT be processed by telephone. Find out more here.

    Q

    Q. How do I get a Wristband and Photo ID?

    All Schoolies.com customers get the Official Schoolies.com Photo ID and lanyard when they check in to their accommodation. Information on obtaining wristbands will be provided closer to the event. Schoolies Wristbands are not needed for all destinations or all dates. Make sure you login to your booking and upload your photo that will be printed on your official Schoolies ID! Find out more here.

    Q

    Q. What are house rules?

    Each individual building will set house rules, by confirming your booking you have agreed to the house rules. These will be the rules that you will live by for Schoolies week. Remember, these rules exist to protect you and not to step on your fun.

    Q

    Q. How do I know Schoolies.com is a safe company to book through?

    Schoolies.com is ATAS accredited. ATAS is an industry accreditation that sets the benchmark of quality for the travel industry. This means Schoolies.com have met the strict criteria set out by ATAS and demonstrates that we are credible, well-trained and a professional travel industry business. Schoolies.com are the only ATAS accredited School Leavers booking company in Australia. Find out more here.

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    Q. How do I know it's safe to use my Credit Card on your website?

    Schoolies.com uses SSL for all credit card transactions. SSL is a secure method of transmitting information over the internet. Schoolies.com does not store any credit card information. We have been certified as PCI Compliant by SecurityMetrics. Find out more here.

    Q

    Q. What's the difference between the All Age and 18+ Schoolies Passport?

    The All Ages Club Parties and the 18+ Club Parties are separate events. The All-Ages Schoolies Passport includes entry to the All Age Club Parties. The 18+ Schoolies Passport includes entry to the 18+ Club Parties. If you're 18+ and want access to access BOTH the All Age Club Parties AND the 18+ Parties, you must have an 18+ Passport WITH an All Ages Party Pass Add On to your booking. In addition to the club parties, the Schoolies Passports includes entry to the Schoolies Nation Festival, influencer meet and greets, giveaways and exclusive discounts. Learn more here.