Schoolies Frequently Asked Questions | Schoolies.com

Frequently Asked Questions

Q

Q. What is Schoolies week?

Imagine thousands of year 12 school leavers descending on a heap of locations all across the country to celebrate their freedom and have fun for seven straight days. Schoolies.com ensures that you have everything you need to have a kick-ass time with your friends. We will hook you up with the best Schoolies accommodation all over the country so you can celebrate your newfound freedom with some flair.

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Q. Who is Schoolies.com?

Schoolies.com specialise in all things Schoolies, we live, breathe and dream about Schoolies every day of the year and we absolutely LOVE IT. With over 30 years of Schoolies experience, we know how to celebrate. Schoolies.com is the place to organise the best week of your life, while still making sure that your safety is priority number one.

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Q. Where does Schoolies take place?

The hub of all things Schoolies is at Queensland's Gold Coast and has been since the beginning of time. However, Schoolies.com offer a vast range of destinations to suit anybody's holiday style. Thinking abroad? Why not jet off to Fiji for a week of island partying. Looking for a more chilled experience? Why not try a beachy escape to Byron Bay. Schoolies.com can help you find your perfect holiday destination. Not all Schoolies destinations or Schoolies dates offer Schoolies specific events or activities. Schoolies is simply about getting away on holiday with your mates to celebrate 12 long years of schooling.

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Q. Why should I book my Schoolies Week with Schoolies.com?

Why shouldn't you? We specialise in Schoolies holidays which means we know exactly what is most important when it comes to booking Schoolies accommodation, organising travel plans and celebrating 12 long years of schooling all whilst making safety top priority.

Here are some of the few reasons school leavers book with us every year:
  • Book now, pay later
  • Interest free payment plans
  • Access to exclusive Schoolies.com events
  • Exclusive discounts at City Beach
  • Discounted airport transfers
  • Official Schoolies.com photo ID's
  • 24-hour parent hotline during Schoolies
  • An easy-to-use online account you can access 24/7 to make changes and payments to your booking
  • Finns Beach Club membership
  • Travel Online voucher valued at $200
  • Access to purchase official Schoolies.com merchandise to keep forever!
  • Q

    Q. What date is Schoolies week?

    Traditionally high school graduates from around the country finish school in November over the course of three weeks, each week belonging to a particular state of Year 12's so they may party with their own fellow students. Click here for more information.

    Q

    Q. How do I book Schoolies Accommodation?

    Booking Schoolies all starts here. It's your one stop shop for everything you need for the week.

    • Pick a destination
    • Find accommodation that fits your style, group size and budget
    • Book and pay online

    It's that easy.
    However, if you would like to talk to our friendly staff contact us here at Schoolies HQ

    Q

    Q. How do I get a Wristband and Photo ID?

    All Schoolies.com guests receive the Official Schoolies.com Photo ID when they check in. Information on obtaining wristbands will be provided closer to the event. Schoolies Wristbands are not needed for all destinations or all dates.

    Q

    Q. How much deposit will I pay to book my Schoolies holiday?

    To book your Schoolies holiday you will be required to pay a deposit. This deposit comes off your accommodation balance and will be advised at time of booking. Deposit amounts may vary for different destinations and hotels.

    Q

    Q. How do I pay the deposit?

    When you go through the process of booking on Schoolies.com, you are required to secure your booking with a deposit. You can pay your deposit with Visa, Mastercard or by using BPAY. If you do not have a Visa or Mastercard of your own; get Mum and Dad to lend a hand (permission here is a must). Did you know you can lock in a room with just one deposit? Once you have paid your deposit, your friends will have 7 days to login and pay theirs. Simple!

    Q

    Q. How do I make further payments?

    Using your booking number and password located in your booking confirmation email, all roommates can login to Schoolies.com and make their individual payments using either BPAY, Visa or Mastercard. To make life easier, we suggest that you set up a monthly Layby payment plan so your payments are split into automatic, easy-to-manage monthly payments. When you pick the organiser of your group, we suggest that you choose someone that will follow up with their roommates and pass on information to the group about their booking. It will be the organiser's responsibility to ensure their group's payments are received and paid by the final payment due date.

    Q

    Q. How do I know it's safe to use my Credit Card on your website?

    Schoolies.com uses SSL for all credit card transactions. SSL is a secure method of transmitting information over the internet. Schoolies.com does not store any credit card information. We have been certified as PCI Compliant by SecurityMetrics.

    Q

    Q. What is the deadline for final payment?

    The final payment due date does vary. This will be advised to you at time of booking. For all International Schoolies Packages to Bali or Fiji, final payment is required 120 days prior to travel and for all Leavers/WA bookings, the balance is due 21 days after making the booking.

    Q

    Q. What happens if I do not pay by the due date?

    You're booking will run the risk of being cancelled. Avoid this at all costs, as we don't want to dash your dreams of having the most awesome party week of your life.

    Q

    Q. How can I view my booking?

    Just grab your booking number and password and head over to the website and log in. Try to ensure you remember your login details. If by chance you do lose or forget your login details, they can be located on your original booking confirmation email or send us an email at info@schoolies.com from the email address linked to your booking and we will email or text them through to you.

    Q

    Q. Can I make changes to my booking after it has been made?

    Firstly, you will have to login to Schoolies.com to view your booking. There you will be able to change the following attributes of your booking:

    • Change the name of a group member
    • Change the email address or contact details of group members
    • Cancel a group member
    • Cancel rooms
    • Add and remove optional extras

    This being said, we really do recommend however that you try and lock in a solid group from the outset to ensure there is limited changes to your booking.

    Please note that change fees may apply.

    Q

    Q. How many people can stay in my room?

    When you're browsing the room descriptions you will be told the maximum capacity of that room. This must be followed at all times, due to fire and safely regulations. Anyone found cramming more people into their room than allowed will face eviction and loss of payment, which is 10 different types of not good!

    Q

    Q. How much is the Bond and what is it for?

    Your Bond ensures that if something is damaged or needs repaired in your room it gets replaced. The Bond is at least $200 per person and you will be able to claim approximately 10 days after you check out, subject to the approval of the building manager. Bond amounts do vary depending on the destination and hotel.

    Q

    Q. What happens if I want to cancel my schoolies booking?

    Should you decide to cancel your booking before the final payment due date, all you will lose is your deposit - final payment for Schoolies bookings is advised to you at time of booking. Cancel after the final payment due date and you forfeit the entire cost of the booking. For Fiji & Bali bookings, the final payment due date is 120 days prior to check-in and for Leavers/WA bookings, the final payment due date is 21 days after making your booking.

    Q

    Q. What happens if one of my roommates wants to cancel their place in the booking?

    Members of your group can cancel by logging into Schoolies.com, using their booking number and password. If you do have someone drop out of your group, this means that those remaining roommates will have to pay more per person. However if you find a replacement for your friend that dropped out, all you need to do is change the name on the booking using the 'Replace' function. In this case the deposit will be transferred to the new person.

    Q

    Q. My name is spelled wrong, can I change it?

    Yes you can, just log into Schoolies.com using your booking number and password and edit your details.

    Q

    Q. Why has the per person balance owing increased?

    If for whatever reason a person has dropped out of your booking the per person price may increase. The cost of accommodation is on a per person rate, not per room. If you can find someone else to fill their spot you can change their details on the booking page using the 'replace' or 'add person' function and the per person rate will revert to the original pricing.

    Q

    Q. What happens if I cancel or a room mate wants to cancel after full payment has been taken?

    This means that full payment and the deposit will not be refunded. However, they can try and find someone to replace them in the booking. If they do, then they will just need to exchange funds between themselves and the old person will need to email info@schoolies.com with all the details of the new person taking over their booking.

    Change fees will apply.

    Changes are not possible after final payment for Fiji & Bali bookings.

    Q

    Q. Can I move my booking to a different date?

    If there is still availability, you are able to move your booking to a different date. However, this will incur a $60 admin charge per person.

    Q

    Q. Can I move my booking to a different building?

    If there is still availability, you are able to move your booking to a different building. However, this will incur a $60 admin charge per person.

    Q

    Q. What are house rules?

    Each individual building will set house rules, by confirming your booking you have agreed to the house rules. These will be the rules that you will live by for the week of craziness that is Schoolies. Remember, these rules exist to protect you and not to step on your fun.

    Q

    Q. What are my responsibilities as group organiser?

    As a group organiser you are the boss. Your task is to make sure that everyone knows what's going on with payment, changes and deadlines. You will also get the privilege of receiving all information regarding your booking first! Make no mistake there is a responsibility associated with this role, but once the week begins you have the ability to make people pay you back for your work, we're talking burgers, drinks and favours.

    Q

    Q. Do I need to take out Travel Insurance?

    Whether you're travelling domestically or internationally, travel insurance is highly recommended.This should also cover you if anything happens during the week, or on your travels to and from the destination, as well as any unforeseen events that would lead you to cancel your booking, such as an embarrassing stack that you're not really proud of.

    Q

    Q. When will I receive my travel documents?

    You will receive all of your documents at least 2 weeks before your check in date. Just enough time to get pumped about what should be one of the best holidays you have ever had – and maybe ever have.

    Q

    Q. How do I claim my Bond back?

    To claim your bond, please log into your booking 10 days after departure. Select the Bond Refund button and follow the prompts. Please note Bond Refunds WILL NOT be processed by telephone.

    Q

    Q. How do I order my Official Schoolies.com Singlet?

    Head to www.schoolies.com/merchandise to add your Official Schoolies.com Singlet to your booking.

    Q

    Q. How and when can I check in to my hotel or apartment?

    Check in usually starts from 2pm however your check in time will be confirmed on your Travel Documents which we will issue to you at least 2 weeks prior to your check-in date.

    Q

    Q. How will I be allocated a room?

    You will be allocated an apartment that matches your booking criteria. Depending on the building you choose for your accommodation, you may be booking a privately owned apartment. The furniture and facilities of each apartment are not necessarily the same in all apartments, or the same as those depicted in images on the Schoolies.com website.

    Q

    Q. How do I know Schoolies.com is a safe company to book through?

    Schoolies.com is ATAS accredited. ATAS is an industry accreditation that sets the benchmark of quality for the travel industry. This means Schoolies.com have met the strict criteria set out by ATAS and demonstrates that we are credible, well-trained and a professional travel industry business. Schoolies.com are the only ATAS accredited School Leavers booking company in Australia.